Privacy and cookies policy

1. Definitions

• Cookies: text files stored on your device to remember certain information about you.
• Personal Data: any information relating to an identified or identifiable natural person (name, ID, location, etc.).
• Partners: third-party providers for delivery, payment, customer service, technology services, advertising, social media, etc.
• Regulations: GDPR (European Regulation No. 2016-679) and applicable French law (Law No. 78-17 of 6 January 1978, amended).
• Site: https://ebwine.com/
• You / User: site visitor, prospect, or customer who created an account and/or placed an order.

2. Purposes of data collection and processing

EB WINE uses your personal data in the following cases: website navigation (cookies, activity tracking), creating a customer account, purchasing products, subscribing to the newsletter.

This data allows for:

• Order management and customer relations: processing orders, transport, delivery, payment, invoicing, customer follow-up, satisfaction surveys, customer service. (Legal basis: contract execution or legitimate interest)
• Marketing and commercial prospecting: personalized offers, newsletters, targeted advertising, statistics, contests. (Legal basis: prior consent for non-essential cookies)
• Rights and claims management: access requests, data modification or deletion, processing reviews and comments, dispute management. (Legal basis: legal obligation or legitimate interest)

3. Personal data collected

• Information voluntarily provided: name, first name, date of birth, gender, address, email address.
• Order-related information: products ordered, quantity, amount, delivery/billing addresses, tracking number, correspondence with customer service, purchase history.
• Loyalty and promotion data: participation in contests, customer reviews, contributions on the site.
• Browsing data: IP address, pages viewed, site behavior. Some are mandatory for order processing, others optional.
• Analytics/advertising cookies: placed only after explicit user consent.

4. Recipients of your data

• Payment and security providers: Prestashop, PayPal, bank
• Carriers and delivery partners: DHL and Dachser
• IT service providers
• Marketing partners and social media
• Traffic analysis tools
• Legal authorities if required by law

EB WINE ensures that all partners apply the same level of security and confidentiality. Some data may be transferred outside the EU with appropriate safeguards (standard contractual clauses).

5. Data retention

• Visitors and prospects: data kept for 3 years after last contact.
• Customer accounts: data retained for the duration of the commercial relationship.
• Connection logs and cookies: kept for a maximum of 13 months.

You can withdraw your consent and request data deletion at any time via your customer account.

6. Security

EB WINE implements technical, organizational, and physical measures to protect your data against loss, alteration, destruction, unauthorized disclosure, or accidental access.

7. Your rights

• Request access, correction, or deletion of your data
• Object to commercial prospecting
• Unsubscribe from the newsletter via the included link
• Set post-mortem directives regarding your data
• Request data portability
• File a complaint with CNIL. If you believe your rights are not respected, you can submit a claim to CNIL (National Commission for Informatics and Liberties).

To exercise your rights, contact us by email at info@ebwine.com or via your customer account.

8. Protection of minors

The EB WINE site is not intended for persons under 18. Collecting personal data from minors is prohibited.

9. Policy updates

This privacy policy may be updated at any time. The latest version is always available on our site.

10. Cookie consent

Non-essential cookies (analytics, advertising, social media) are placed only after explicit consent. You can manage your cookie preferences at any time via the cookie banner or your user account.